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DNS resolving to old IP address after one week



The 2019 Stack Overflow Developer Survey Results Are In
Unicorn Meta Zoo #1: Why another podcast?
Announcing the arrival of Valued Associate #679: Cesar Manara
Come Celebrate our 10 Year Anniversary!Route53 only for wildcard subdomainSome DNS servers in the world giving wrong IP address for our domain?Sender address rejected: Domain not found - after Route 53 (Amazon AWS) changesSubdomains not resolving in AWS Route 53Windows 2016 DNS Server: not using forwarder when recursively resolving CNAME in delegated zone?Possible ipv6 issue with subdomain on Route53Expose internal route53 DNS over VPN to on-premise ActiveDirectoryHow to delegate DNS for sub-domain to domain with separate hosted zonespointing site to Route 53 for a domain already pointing to Cloudflarenginx: resolver does not refresh after dns update



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1















Our previous AWS account was hacked last week, on 03/30/2019. We've lost access to it, and had to make a new one.



Our domains are registered at registro.br , and we delegate DNS resolution to Route 53 NS servers. When the incident happened, we created the new account, redeclared a hosted zone on Route 53, and changed the delegation config @ registro.br accordingly.



In spite of this NS server shift, many of our users are still having their DNS's resolved to the IPs of our hacked account every now and then. The wrong behaviour is intermittent - using the same device, users witness their DNS resolution switching between a faulty and a correct one. I suspect this behaviour is caused by some stubborn cache at the route53 level.



Is this expected behaviour? If so, will it eventually go away? When? What could we do on our end to make it go away faster?



EDIT



We've gathered a DNS trace from one our complaining customers: a query for our site's address wound up being delegated to an AWS DNS server that isn't listed as one of our hosted zone's NS servers. The address isn't present on our registro.br configuration either. If I issue a 'nslookup pv.kuadro.com.br ' command on my laptop, I can see that the name gets indeed resolved to the wrong IP.










share|improve this question









New contributor




bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.




















  • Hi, please collect more detail, as some ISP might badly cache the DNS/NS info, so it can be a test to do on the client side, on there side to do a nslookup to be sure what NS are listed for your DNS. Make them told you their ISP too

    – yagmoth555
    Apr 8 at 13:14











  • @yagmoth555 which windows/linux tools would you recommend to generate this client-side DNS resolution log?

    – bsam
    Apr 8 at 13:19











  • I would use nslookup -type=soa yourdomain.com, it would list the nameserver for windows, for linux I'm not sure

    – yagmoth555
    Apr 8 at 13:28












  • I just gathered a DNS trace from one of our complaining customers. Please check the edits I just made.

    – bsam
    Apr 8 at 14:47






  • 1





    there is nice tool in bind-utils - dig. It is available also for windows. you can run it with +trace option which would traverse the iteration process so you see where it is asking. More importatnt for this is NS record (more than SOA as SOA doesn't have relation where to ask ;-)). Try this :dig +trace NS example.com (replace example.com with your domain. You will see where what is returned values and where is it asking... Good luck!

    – Kamil J
    Apr 8 at 15:09


















1















Our previous AWS account was hacked last week, on 03/30/2019. We've lost access to it, and had to make a new one.



Our domains are registered at registro.br , and we delegate DNS resolution to Route 53 NS servers. When the incident happened, we created the new account, redeclared a hosted zone on Route 53, and changed the delegation config @ registro.br accordingly.



In spite of this NS server shift, many of our users are still having their DNS's resolved to the IPs of our hacked account every now and then. The wrong behaviour is intermittent - using the same device, users witness their DNS resolution switching between a faulty and a correct one. I suspect this behaviour is caused by some stubborn cache at the route53 level.



Is this expected behaviour? If so, will it eventually go away? When? What could we do on our end to make it go away faster?



EDIT



We've gathered a DNS trace from one our complaining customers: a query for our site's address wound up being delegated to an AWS DNS server that isn't listed as one of our hosted zone's NS servers. The address isn't present on our registro.br configuration either. If I issue a 'nslookup pv.kuadro.com.br ' command on my laptop, I can see that the name gets indeed resolved to the wrong IP.










share|improve this question









New contributor




bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.




















  • Hi, please collect more detail, as some ISP might badly cache the DNS/NS info, so it can be a test to do on the client side, on there side to do a nslookup to be sure what NS are listed for your DNS. Make them told you their ISP too

    – yagmoth555
    Apr 8 at 13:14











  • @yagmoth555 which windows/linux tools would you recommend to generate this client-side DNS resolution log?

    – bsam
    Apr 8 at 13:19











  • I would use nslookup -type=soa yourdomain.com, it would list the nameserver for windows, for linux I'm not sure

    – yagmoth555
    Apr 8 at 13:28












  • I just gathered a DNS trace from one of our complaining customers. Please check the edits I just made.

    – bsam
    Apr 8 at 14:47






  • 1





    there is nice tool in bind-utils - dig. It is available also for windows. you can run it with +trace option which would traverse the iteration process so you see where it is asking. More importatnt for this is NS record (more than SOA as SOA doesn't have relation where to ask ;-)). Try this :dig +trace NS example.com (replace example.com with your domain. You will see where what is returned values and where is it asking... Good luck!

    – Kamil J
    Apr 8 at 15:09














1












1








1








Our previous AWS account was hacked last week, on 03/30/2019. We've lost access to it, and had to make a new one.



Our domains are registered at registro.br , and we delegate DNS resolution to Route 53 NS servers. When the incident happened, we created the new account, redeclared a hosted zone on Route 53, and changed the delegation config @ registro.br accordingly.



In spite of this NS server shift, many of our users are still having their DNS's resolved to the IPs of our hacked account every now and then. The wrong behaviour is intermittent - using the same device, users witness their DNS resolution switching between a faulty and a correct one. I suspect this behaviour is caused by some stubborn cache at the route53 level.



Is this expected behaviour? If so, will it eventually go away? When? What could we do on our end to make it go away faster?



EDIT



We've gathered a DNS trace from one our complaining customers: a query for our site's address wound up being delegated to an AWS DNS server that isn't listed as one of our hosted zone's NS servers. The address isn't present on our registro.br configuration either. If I issue a 'nslookup pv.kuadro.com.br ' command on my laptop, I can see that the name gets indeed resolved to the wrong IP.










share|improve this question









New contributor




bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












Our previous AWS account was hacked last week, on 03/30/2019. We've lost access to it, and had to make a new one.



Our domains are registered at registro.br , and we delegate DNS resolution to Route 53 NS servers. When the incident happened, we created the new account, redeclared a hosted zone on Route 53, and changed the delegation config @ registro.br accordingly.



In spite of this NS server shift, many of our users are still having their DNS's resolved to the IPs of our hacked account every now and then. The wrong behaviour is intermittent - using the same device, users witness their DNS resolution switching between a faulty and a correct one. I suspect this behaviour is caused by some stubborn cache at the route53 level.



Is this expected behaviour? If so, will it eventually go away? When? What could we do on our end to make it go away faster?



EDIT



We've gathered a DNS trace from one our complaining customers: a query for our site's address wound up being delegated to an AWS DNS server that isn't listed as one of our hosted zone's NS servers. The address isn't present on our registro.br configuration either. If I issue a 'nslookup pv.kuadro.com.br ' command on my laptop, I can see that the name gets indeed resolved to the wrong IP.







domain-name-system amazon-route53






share|improve this question









New contributor




bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question









New contributor




bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question








edited Apr 8 at 14:46







bsam













New contributor




bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked Apr 8 at 13:10









bsambsam

92




92




New contributor




bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






bsam is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












  • Hi, please collect more detail, as some ISP might badly cache the DNS/NS info, so it can be a test to do on the client side, on there side to do a nslookup to be sure what NS are listed for your DNS. Make them told you their ISP too

    – yagmoth555
    Apr 8 at 13:14











  • @yagmoth555 which windows/linux tools would you recommend to generate this client-side DNS resolution log?

    – bsam
    Apr 8 at 13:19











  • I would use nslookup -type=soa yourdomain.com, it would list the nameserver for windows, for linux I'm not sure

    – yagmoth555
    Apr 8 at 13:28












  • I just gathered a DNS trace from one of our complaining customers. Please check the edits I just made.

    – bsam
    Apr 8 at 14:47






  • 1





    there is nice tool in bind-utils - dig. It is available also for windows. you can run it with +trace option which would traverse the iteration process so you see where it is asking. More importatnt for this is NS record (more than SOA as SOA doesn't have relation where to ask ;-)). Try this :dig +trace NS example.com (replace example.com with your domain. You will see where what is returned values and where is it asking... Good luck!

    – Kamil J
    Apr 8 at 15:09


















  • Hi, please collect more detail, as some ISP might badly cache the DNS/NS info, so it can be a test to do on the client side, on there side to do a nslookup to be sure what NS are listed for your DNS. Make them told you their ISP too

    – yagmoth555
    Apr 8 at 13:14











  • @yagmoth555 which windows/linux tools would you recommend to generate this client-side DNS resolution log?

    – bsam
    Apr 8 at 13:19











  • I would use nslookup -type=soa yourdomain.com, it would list the nameserver for windows, for linux I'm not sure

    – yagmoth555
    Apr 8 at 13:28












  • I just gathered a DNS trace from one of our complaining customers. Please check the edits I just made.

    – bsam
    Apr 8 at 14:47






  • 1





    there is nice tool in bind-utils - dig. It is available also for windows. you can run it with +trace option which would traverse the iteration process so you see where it is asking. More importatnt for this is NS record (more than SOA as SOA doesn't have relation where to ask ;-)). Try this :dig +trace NS example.com (replace example.com with your domain. You will see where what is returned values and where is it asking... Good luck!

    – Kamil J
    Apr 8 at 15:09

















Hi, please collect more detail, as some ISP might badly cache the DNS/NS info, so it can be a test to do on the client side, on there side to do a nslookup to be sure what NS are listed for your DNS. Make them told you their ISP too

– yagmoth555
Apr 8 at 13:14





Hi, please collect more detail, as some ISP might badly cache the DNS/NS info, so it can be a test to do on the client side, on there side to do a nslookup to be sure what NS are listed for your DNS. Make them told you their ISP too

– yagmoth555
Apr 8 at 13:14













@yagmoth555 which windows/linux tools would you recommend to generate this client-side DNS resolution log?

– bsam
Apr 8 at 13:19





@yagmoth555 which windows/linux tools would you recommend to generate this client-side DNS resolution log?

– bsam
Apr 8 at 13:19













I would use nslookup -type=soa yourdomain.com, it would list the nameserver for windows, for linux I'm not sure

– yagmoth555
Apr 8 at 13:28






I would use nslookup -type=soa yourdomain.com, it would list the nameserver for windows, for linux I'm not sure

– yagmoth555
Apr 8 at 13:28














I just gathered a DNS trace from one of our complaining customers. Please check the edits I just made.

– bsam
Apr 8 at 14:47





I just gathered a DNS trace from one of our complaining customers. Please check the edits I just made.

– bsam
Apr 8 at 14:47




1




1





there is nice tool in bind-utils - dig. It is available also for windows. you can run it with +trace option which would traverse the iteration process so you see where it is asking. More importatnt for this is NS record (more than SOA as SOA doesn't have relation where to ask ;-)). Try this :dig +trace NS example.com (replace example.com with your domain. You will see where what is returned values and where is it asking... Good luck!

– Kamil J
Apr 8 at 15:09






there is nice tool in bind-utils - dig. It is available also for windows. you can run it with +trace option which would traverse the iteration process so you see where it is asking. More importatnt for this is NS record (more than SOA as SOA doesn't have relation where to ask ;-)). Try this :dig +trace NS example.com (replace example.com with your domain. You will see where what is returned values and where is it asking... Good luck!

– Kamil J
Apr 8 at 15:09











1 Answer
1






active

oldest

votes


















1














It can take up 48 hours for the DNS to propagate correctly globally.



I seen in a nslookup soa that the TTL is 1 day, as such the DNS server could cache the value for a day, thus a 1 day delay can be seen there.



Contact registro.br if the change is over 48 hours done in the past, as it would mean the update you did, to change NameServer, didn't worked, as on my side I still see the AWS server in the NS'S field. It could be a technical problem on their side, like the zone is not ok, but it's in their hands at this moment.






share|improve this answer























  • "It can take up 48 hours for the DNS to propagate correctly globally. " This is far more complicated than that. They are no hard rule, and it is not really a propagation (even if everyone says so) because the updates do not flow from top to bottom, it is the end resolvers that will after some time redo the query and update their local cache.

    – Patrick Mevzek
    yesterday











Your Answer








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1 Answer
1






active

oldest

votes









active

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active

oldest

votes









1














It can take up 48 hours for the DNS to propagate correctly globally.



I seen in a nslookup soa that the TTL is 1 day, as such the DNS server could cache the value for a day, thus a 1 day delay can be seen there.



Contact registro.br if the change is over 48 hours done in the past, as it would mean the update you did, to change NameServer, didn't worked, as on my side I still see the AWS server in the NS'S field. It could be a technical problem on their side, like the zone is not ok, but it's in their hands at this moment.






share|improve this answer























  • "It can take up 48 hours for the DNS to propagate correctly globally. " This is far more complicated than that. They are no hard rule, and it is not really a propagation (even if everyone says so) because the updates do not flow from top to bottom, it is the end resolvers that will after some time redo the query and update their local cache.

    – Patrick Mevzek
    yesterday















1














It can take up 48 hours for the DNS to propagate correctly globally.



I seen in a nslookup soa that the TTL is 1 day, as such the DNS server could cache the value for a day, thus a 1 day delay can be seen there.



Contact registro.br if the change is over 48 hours done in the past, as it would mean the update you did, to change NameServer, didn't worked, as on my side I still see the AWS server in the NS'S field. It could be a technical problem on their side, like the zone is not ok, but it's in their hands at this moment.






share|improve this answer























  • "It can take up 48 hours for the DNS to propagate correctly globally. " This is far more complicated than that. They are no hard rule, and it is not really a propagation (even if everyone says so) because the updates do not flow from top to bottom, it is the end resolvers that will after some time redo the query and update their local cache.

    – Patrick Mevzek
    yesterday













1












1








1







It can take up 48 hours for the DNS to propagate correctly globally.



I seen in a nslookup soa that the TTL is 1 day, as such the DNS server could cache the value for a day, thus a 1 day delay can be seen there.



Contact registro.br if the change is over 48 hours done in the past, as it would mean the update you did, to change NameServer, didn't worked, as on my side I still see the AWS server in the NS'S field. It could be a technical problem on their side, like the zone is not ok, but it's in their hands at this moment.






share|improve this answer













It can take up 48 hours for the DNS to propagate correctly globally.



I seen in a nslookup soa that the TTL is 1 day, as such the DNS server could cache the value for a day, thus a 1 day delay can be seen there.



Contact registro.br if the change is over 48 hours done in the past, as it would mean the update you did, to change NameServer, didn't worked, as on my side I still see the AWS server in the NS'S field. It could be a technical problem on their side, like the zone is not ok, but it's in their hands at this moment.







share|improve this answer












share|improve this answer



share|improve this answer










answered Apr 8 at 16:28









yagmoth555yagmoth555

12.4k31842




12.4k31842












  • "It can take up 48 hours for the DNS to propagate correctly globally. " This is far more complicated than that. They are no hard rule, and it is not really a propagation (even if everyone says so) because the updates do not flow from top to bottom, it is the end resolvers that will after some time redo the query and update their local cache.

    – Patrick Mevzek
    yesterday

















  • "It can take up 48 hours for the DNS to propagate correctly globally. " This is far more complicated than that. They are no hard rule, and it is not really a propagation (even if everyone says so) because the updates do not flow from top to bottom, it is the end resolvers that will after some time redo the query and update their local cache.

    – Patrick Mevzek
    yesterday
















"It can take up 48 hours for the DNS to propagate correctly globally. " This is far more complicated than that. They are no hard rule, and it is not really a propagation (even if everyone says so) because the updates do not flow from top to bottom, it is the end resolvers that will after some time redo the query and update their local cache.

– Patrick Mevzek
yesterday





"It can take up 48 hours for the DNS to propagate correctly globally. " This is far more complicated than that. They are no hard rule, and it is not really a propagation (even if everyone says so) because the updates do not flow from top to bottom, it is the end resolvers that will after some time redo the query and update their local cache.

– Patrick Mevzek
yesterday










bsam is a new contributor. Be nice, and check out our Code of Conduct.









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