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Shared mailbox - users cannot create or view subfolders



Announcing the arrival of Valued Associate #679: Cesar Manara
Planned maintenance scheduled April 17/18, 2019 at 00:00UTC (8:00pm US/Eastern)
Come Celebrate our 10 Year Anniversary!Can't access public folders in Outlook after upgrade to Exchange 2010 SP1Outlook 2003 won't connect to Exchange 2010Powershell: undelete messages removed by recipient policyWhere do Outlook folders go when moved?Allowing manager access to user's email stealthilyBlock Specific Versions of Outlook from ExchangeExchange Full Access issueOutlook Exchange 2010- OWA/Outlook Client issueIssues importing PST into Archive Mailbox Exchange 2013What could prevent autocompletion from working on Exchange 2010/Outlook 2010?



.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty height:90px;width:728px;box-sizing:border-box;








1















I've setup a shared mailbox on our Exchange 2010/SBS2011 server. I've added some users as Full permission-users on this mailbox, and when they open Outlook/login to OWA the mailbox is automatically opened. Great stuff.



However, only the Inbox folder is visible, and the alternative to create a folder is grayed out. If they open the mailbox explicitly (for instance in OWA by clicking open other user's mailbox) they can see other folders, as well as create new ones. What configuration is needed to be able to view and create subfolders directly?










share|improve this question




























    1















    I've setup a shared mailbox on our Exchange 2010/SBS2011 server. I've added some users as Full permission-users on this mailbox, and when they open Outlook/login to OWA the mailbox is automatically opened. Great stuff.



    However, only the Inbox folder is visible, and the alternative to create a folder is grayed out. If they open the mailbox explicitly (for instance in OWA by clicking open other user's mailbox) they can see other folders, as well as create new ones. What configuration is needed to be able to view and create subfolders directly?










    share|improve this question
























      1












      1








      1








      I've setup a shared mailbox on our Exchange 2010/SBS2011 server. I've added some users as Full permission-users on this mailbox, and when they open Outlook/login to OWA the mailbox is automatically opened. Great stuff.



      However, only the Inbox folder is visible, and the alternative to create a folder is grayed out. If they open the mailbox explicitly (for instance in OWA by clicking open other user's mailbox) they can see other folders, as well as create new ones. What configuration is needed to be able to view and create subfolders directly?










      share|improve this question














      I've setup a shared mailbox on our Exchange 2010/SBS2011 server. I've added some users as Full permission-users on this mailbox, and when they open Outlook/login to OWA the mailbox is automatically opened. Great stuff.



      However, only the Inbox folder is visible, and the alternative to create a folder is grayed out. If they open the mailbox explicitly (for instance in OWA by clicking open other user's mailbox) they can see other folders, as well as create new ones. What configuration is needed to be able to view and create subfolders directly?







      exchange-2010 mailbox






      share|improve this question













      share|improve this question











      share|improve this question




      share|improve this question










      asked Nov 22 '12 at 21:58









      carlpettcarlpett

      52661227




      52661227




















          2 Answers
          2






          active

          oldest

          votes


















          0














          You can give permissions on Inbox folder directly. It doesn't matter - shared mailbox it is or user mailbox.
          Add Full permission for this folder to yourself.
          Open the Inbox Folder properties - Permissions Tab.Choose the user and Check the checkbox Create Subfolder.
          If you want to make the Subfolder visible - Open the Permission Tab of subfolder and check the Folder visible parameter.



          Or you can use Set-MailboxFolderPermission cmdlet in powershell.






          share|improve this answer






























            0














            You can set the inheritance type of the permissions as described in this document:




            The InheritanceType parameter specifies whether permissions are inherited by folders within the mailbox.




            The options for this parameter can be seen here. This appears to be the default, at least in our environment. To check if this is relevant to your scenario, you can do



            Get-MailboxPermission <MailboxIdentity> | ft User,InheritanceType


            to see what the InheritanceType flag is set to for your permissions entries on that shared mailbox. If they're not set to All then you may need to remove and re-add the permissions using



            Add-MailboxPermission -Identity "Ellen Adams" -User KevinKelly -AccessRights FullAccess -InheritanceType All


            as an example.



            The other thing we have had problems with is adding users to shared mailboxes directly. If you create a mail-enabled security group for that mailbox, grant it FullAccess to the mailbox and then add users to the security group, you may get better results.






            share|improve this answer























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              2 Answers
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              active

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              active

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              active

              oldest

              votes









              0














              You can give permissions on Inbox folder directly. It doesn't matter - shared mailbox it is or user mailbox.
              Add Full permission for this folder to yourself.
              Open the Inbox Folder properties - Permissions Tab.Choose the user and Check the checkbox Create Subfolder.
              If you want to make the Subfolder visible - Open the Permission Tab of subfolder and check the Folder visible parameter.



              Or you can use Set-MailboxFolderPermission cmdlet in powershell.






              share|improve this answer



























                0














                You can give permissions on Inbox folder directly. It doesn't matter - shared mailbox it is or user mailbox.
                Add Full permission for this folder to yourself.
                Open the Inbox Folder properties - Permissions Tab.Choose the user and Check the checkbox Create Subfolder.
                If you want to make the Subfolder visible - Open the Permission Tab of subfolder and check the Folder visible parameter.



                Or you can use Set-MailboxFolderPermission cmdlet in powershell.






                share|improve this answer

























                  0












                  0








                  0







                  You can give permissions on Inbox folder directly. It doesn't matter - shared mailbox it is or user mailbox.
                  Add Full permission for this folder to yourself.
                  Open the Inbox Folder properties - Permissions Tab.Choose the user and Check the checkbox Create Subfolder.
                  If you want to make the Subfolder visible - Open the Permission Tab of subfolder and check the Folder visible parameter.



                  Or you can use Set-MailboxFolderPermission cmdlet in powershell.






                  share|improve this answer













                  You can give permissions on Inbox folder directly. It doesn't matter - shared mailbox it is or user mailbox.
                  Add Full permission for this folder to yourself.
                  Open the Inbox Folder properties - Permissions Tab.Choose the user and Check the checkbox Create Subfolder.
                  If you want to make the Subfolder visible - Open the Permission Tab of subfolder and check the Folder visible parameter.



                  Or you can use Set-MailboxFolderPermission cmdlet in powershell.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered Dec 16 '12 at 11:56









                  sl-iwisl-iwi

                  112




                  112























                      0














                      You can set the inheritance type of the permissions as described in this document:




                      The InheritanceType parameter specifies whether permissions are inherited by folders within the mailbox.




                      The options for this parameter can be seen here. This appears to be the default, at least in our environment. To check if this is relevant to your scenario, you can do



                      Get-MailboxPermission <MailboxIdentity> | ft User,InheritanceType


                      to see what the InheritanceType flag is set to for your permissions entries on that shared mailbox. If they're not set to All then you may need to remove and re-add the permissions using



                      Add-MailboxPermission -Identity "Ellen Adams" -User KevinKelly -AccessRights FullAccess -InheritanceType All


                      as an example.



                      The other thing we have had problems with is adding users to shared mailboxes directly. If you create a mail-enabled security group for that mailbox, grant it FullAccess to the mailbox and then add users to the security group, you may get better results.






                      share|improve this answer



























                        0














                        You can set the inheritance type of the permissions as described in this document:




                        The InheritanceType parameter specifies whether permissions are inherited by folders within the mailbox.




                        The options for this parameter can be seen here. This appears to be the default, at least in our environment. To check if this is relevant to your scenario, you can do



                        Get-MailboxPermission <MailboxIdentity> | ft User,InheritanceType


                        to see what the InheritanceType flag is set to for your permissions entries on that shared mailbox. If they're not set to All then you may need to remove and re-add the permissions using



                        Add-MailboxPermission -Identity "Ellen Adams" -User KevinKelly -AccessRights FullAccess -InheritanceType All


                        as an example.



                        The other thing we have had problems with is adding users to shared mailboxes directly. If you create a mail-enabled security group for that mailbox, grant it FullAccess to the mailbox and then add users to the security group, you may get better results.






                        share|improve this answer

























                          0












                          0








                          0







                          You can set the inheritance type of the permissions as described in this document:




                          The InheritanceType parameter specifies whether permissions are inherited by folders within the mailbox.




                          The options for this parameter can be seen here. This appears to be the default, at least in our environment. To check if this is relevant to your scenario, you can do



                          Get-MailboxPermission <MailboxIdentity> | ft User,InheritanceType


                          to see what the InheritanceType flag is set to for your permissions entries on that shared mailbox. If they're not set to All then you may need to remove and re-add the permissions using



                          Add-MailboxPermission -Identity "Ellen Adams" -User KevinKelly -AccessRights FullAccess -InheritanceType All


                          as an example.



                          The other thing we have had problems with is adding users to shared mailboxes directly. If you create a mail-enabled security group for that mailbox, grant it FullAccess to the mailbox and then add users to the security group, you may get better results.






                          share|improve this answer













                          You can set the inheritance type of the permissions as described in this document:




                          The InheritanceType parameter specifies whether permissions are inherited by folders within the mailbox.




                          The options for this parameter can be seen here. This appears to be the default, at least in our environment. To check if this is relevant to your scenario, you can do



                          Get-MailboxPermission <MailboxIdentity> | ft User,InheritanceType


                          to see what the InheritanceType flag is set to for your permissions entries on that shared mailbox. If they're not set to All then you may need to remove and re-add the permissions using



                          Add-MailboxPermission -Identity "Ellen Adams" -User KevinKelly -AccessRights FullAccess -InheritanceType All


                          as an example.



                          The other thing we have had problems with is adding users to shared mailboxes directly. If you create a mail-enabled security group for that mailbox, grant it FullAccess to the mailbox and then add users to the security group, you may get better results.







                          share|improve this answer












                          share|improve this answer



                          share|improve this answer










                          answered Jul 29 '13 at 15:22









                          johnjohn

                          1,6851429




                          1,6851429



























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