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Will British Airways compensate if my entertainment screen was defective for an entire flight? [duplicate]

Will airlines compensate me if my entertainment system is not working?Can I use regular headphones on transatlantic British Airways 747 flights?How can I manage online a booking for a Malaysian Airlines flight issued by British Airways?Is it possible to pay for a British Airways flight that originates in Ireland in sterling?Will airlines compensate me if my entertainment system is not working?Traveling from San Francisco to Bombay via London, on an older US Green CardDo I have to recheck luggage in Heathrow Airport transferring from a flight on Delta to British Airways?Will British Airways agents do due diligence before letting me board the plane?Is reimbursement possible for a headset cable that was broken by the service cart during a flight?Seat selection on british airways 787 flightWhy frequent inflight directions to Sachs Harbour and Eureka?

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7

This question already has an answer here:

• 
  Will airlines compensate me if my entertainment system is not working?
  
  3 answers
  
  

I was wondering will I get a compensate if the screen was not working the entire flight from London to LA through the British airlines? I did report the issue.

air-travel british-airways in-flight-services

share|improve this question

edited May 14 at 17:15

PhilippNagel

49048

asked May 14 at 10:49

user97528user97528

362

marked as duplicate by Glorfindel, Andrew Ferrier, Aleks G, choster, gmauch May 14 at 21:17

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  travel.stackexchange.com/questions/19427/… this question could help in context, but has no specified company
  
  – Uciebila
  May 14 at 11:46
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  related: youtube.com/watch?v=nUBtKNzoKZ4&t=90 (yeah...turns out he's a bad person but still...his commentary is applicable ;)
  
  – NKCampbell
  May 14 at 18:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I take it you were not charged any fee specific to using the screen?
  
  – Acccumulation
  May 14 at 19:13
  

  
  
  
  

add a comment | 

7

This question already has an answer here:

• 
  Will airlines compensate me if my entertainment system is not working?
  
  3 answers
  
  

I was wondering will I get a compensate if the screen was not working the entire flight from London to LA through the British airlines? I did report the issue.

air-travel british-airways in-flight-services

share|improve this question

edited May 14 at 17:15

PhilippNagel

49048

asked May 14 at 10:49

user97528user97528

362

marked as duplicate by Glorfindel, Andrew Ferrier, Aleks G, choster, gmauch May 14 at 21:17

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  travel.stackexchange.com/questions/19427/… this question could help in context, but has no specified company
  
  – Uciebila
  May 14 at 11:46
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  related: youtube.com/watch?v=nUBtKNzoKZ4&t=90 (yeah...turns out he's a bad person but still...his commentary is applicable ;)
  
  – NKCampbell
  May 14 at 18:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I take it you were not charged any fee specific to using the screen?
  
  – Acccumulation
  May 14 at 19:13
  

  
  
  
  

add a comment | 

This question already has an answer here:

• 
  Will airlines compensate me if my entertainment system is not working?
  
  3 answers
  
  

I was wondering will I get a compensate if the screen was not working the entire flight from London to LA through the British airlines? I did report the issue.

air-travel british-airways in-flight-services

share|improve this question

edited May 14 at 17:15

PhilippNagel

49048

asked May 14 at 10:49

user97528user97528

362

share|improve this question

edited May 14 at 17:15

PhilippNagel

49048

asked May 14 at 10:49

user97528user97528

362

share|improve this question

edited May 14 at 17:15

PhilippNagel

49048

asked May 14 at 10:49

user97528user97528

362

edited May 14 at 17:15

PhilippNagel

49048

edited May 14 at 17:15

PhilippNagel

49048

asked May 14 at 10:49

user97528user97528

362

asked May 14 at 10:49

user97528user97528

362

3 Answers
3

active

oldest

votes

23

Maybe, but almost certainly not in cash, and not if you don't follow up.

If you send a feedback form from the website, describe the issue, note that you reported it and the crew was unable to fix the issue, you will likely get a small token of compensation like frequent flyer miles, a duty free shopping voucher or a flight voucher. (A better airline would have given this on the spot, but this is British Airways, not Singapore Airlines...). You're not legally owed anything though, so be polite, factual and brief.

share|improve this answer

answered May 14 at 11:03

jpatokaljpatokal

120k19386547

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  I've had exactly this problem with BA, reported it, and got a small but non-trivial amount in duty-free vouchers in return.
  
  – MadHatter
  May 14 at 19:18
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  I recall I got $50 in duty-free vouchers on the spot from Singapore Airlines on a long-haul. Given the in-flight shopping prices and the selection, it was probably worth, to me, $10 on the ground. I seem to remember from the voucher, it was $100 in business and $150 in first. This was around 7 years ago.
  
  – user71659
  May 14 at 20:59
  
  

  
  
  
  

add a comment | 

4

Doubtful. You bought a plane ticket, not a ticket to a theater. On a long flight, you could argue that lack of food was a hardship. But lack of entertainment??

share|improve this answer

answered May 14 at 17:59

George MGeorge M

681110

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  
  The IFE is advertised as part of the services provided on the flight, thus not providing the service without some form of compensation is basically false advertising. People do select airlines based on IFE, which is why they put these expensive systems in to begin with. Further, in premium classes, a bigger screen and fancy headphones are among the reasons why you pay 2x or more, and subsequently they result in better compensation.
  
  – user71659
  May 14 at 20:56
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  It is true that the BA is not legally required to provide IFE. No such guarantee will be found in the CoC or EC T&C or fare rules. That is not the same as saying BA does not, as a customer service matter, have an interest in providing some kind of compensation in the form of a voucher or frequent flyer miles. I got, I think, 2500 United miles once for my reading light not working. I'd much have preferred the light had worked, but I'd much prefer the 2500 miles over nothing.
  
  – choster
  May 14 at 21:07
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Oh sure, good customer service can sometimes get you no end of compensation. But that depends on your persuasiveness rather than any rule, much less law
  
  – George M
  May 14 at 21:27
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @GeorgeM You don't need to be "persuasive" at all. Simply stating the facts ("I was flying XX0000 on 14-May-2019 in seat 1A and the IFE was inoperative the entire flight despite the efforts of the cabin crew…") will get you something based on internal schedules major airlines maintain. Again, this isn't a contractual obligation, just a guideline. I'm cynical about airline service, too (former United FF), but I'm not going to leave miles on the table for it.
  
  – choster
  May 14 at 21:42
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @user71659 flown numerous times, never was the presence of a functional IFE system listed as one of the items I paid for on the contract.
  
  – jwenting
  May 15 at 3:36
  

  
  
  
  

 | 
show 1 more comment

2

What airline ?

You'll probably get (received much later) a voucher of some sorts to buy from the flight store (online shopping).

That's what I got when that happened on a British Airways flight from London to Montréal.

I lost them, it wasn't that much in money anyway.

share|improve this answer

answered May 14 at 11:00

MaxMax

9,59911933

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  what were the procedures? did you rise a compliant?
  
  – user97528
  May 14 at 11:03
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I filled up some paperwork that the flight attendant gave me; received the vouchers a few weeks later, and, as I said, lost them.
  
  – Max
  May 14 at 11:12
  

  
  
  
  

add a comment | 

23

Maybe, but almost certainly not in cash, and not if you don't follow up.

If you send a feedback form from the website, describe the issue, note that you reported it and the crew was unable to fix the issue, you will likely get a small token of compensation like frequent flyer miles, a duty free shopping voucher or a flight voucher. (A better airline would have given this on the spot, but this is British Airways, not Singapore Airlines...). You're not legally owed anything though, so be polite, factual and brief.

share|improve this answer

answered May 14 at 11:03

jpatokaljpatokal

120k19386547

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  I've had exactly this problem with BA, reported it, and got a small but non-trivial amount in duty-free vouchers in return.
  
  – MadHatter
  May 14 at 19:18
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  I recall I got $50 in duty-free vouchers on the spot from Singapore Airlines on a long-haul. Given the in-flight shopping prices and the selection, it was probably worth, to me, $10 on the ground. I seem to remember from the voucher, it was $100 in business and $150 in first. This was around 7 years ago.
  
  – user71659
  May 14 at 20:59
  
  

  
  
  
  

add a comment | 

23

Maybe, but almost certainly not in cash, and not if you don't follow up.

If you send a feedback form from the website, describe the issue, note that you reported it and the crew was unable to fix the issue, you will likely get a small token of compensation like frequent flyer miles, a duty free shopping voucher or a flight voucher. (A better airline would have given this on the spot, but this is British Airways, not Singapore Airlines...). You're not legally owed anything though, so be polite, factual and brief.

share|improve this answer

answered May 14 at 11:03

jpatokaljpatokal

120k19386547

• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  I've had exactly this problem with BA, reported it, and got a small but non-trivial amount in duty-free vouchers in return.
  
  – MadHatter
  May 14 at 19:18
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  I recall I got $50 in duty-free vouchers on the spot from Singapore Airlines on a long-haul. Given the in-flight shopping prices and the selection, it was probably worth, to me, $10 on the ground. I seem to remember from the voucher, it was $100 in business and $150 in first. This was around 7 years ago.
  
  – user71659
  May 14 at 20:59
  
  

  
  
  
  

add a comment | 

Maybe, but almost certainly not in cash, and not if you don't follow up.

If you send a feedback form from the website, describe the issue, note that you reported it and the crew was unable to fix the issue, you will likely get a small token of compensation like frequent flyer miles, a duty free shopping voucher or a flight voucher. (A better airline would have given this on the spot, but this is British Airways, not Singapore Airlines...). You're not legally owed anything though, so be polite, factual and brief.

share|improve this answer

answered May 14 at 11:03

jpatokaljpatokal

120k19386547

share|improve this answer

answered May 14 at 11:03

jpatokaljpatokal

120k19386547

answered May 14 at 11:03

jpatokaljpatokal

120k19386547

answered May 14 at 11:03

jpatokaljpatokal

120k19386547

4

Doubtful. You bought a plane ticket, not a ticket to a theater. On a long flight, you could argue that lack of food was a hardship. But lack of entertainment??

share|improve this answer

answered May 14 at 17:59

George MGeorge M

681110

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  
  The IFE is advertised as part of the services provided on the flight, thus not providing the service without some form of compensation is basically false advertising. People do select airlines based on IFE, which is why they put these expensive systems in to begin with. Further, in premium classes, a bigger screen and fancy headphones are among the reasons why you pay 2x or more, and subsequently they result in better compensation.
  
  – user71659
  May 14 at 20:56
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  It is true that the BA is not legally required to provide IFE. No such guarantee will be found in the CoC or EC T&C or fare rules. That is not the same as saying BA does not, as a customer service matter, have an interest in providing some kind of compensation in the form of a voucher or frequent flyer miles. I got, I think, 2500 United miles once for my reading light not working. I'd much have preferred the light had worked, but I'd much prefer the 2500 miles over nothing.
  
  – choster
  May 14 at 21:07
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Oh sure, good customer service can sometimes get you no end of compensation. But that depends on your persuasiveness rather than any rule, much less law
  
  – George M
  May 14 at 21:27
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @GeorgeM You don't need to be "persuasive" at all. Simply stating the facts ("I was flying XX0000 on 14-May-2019 in seat 1A and the IFE was inoperative the entire flight despite the efforts of the cabin crew…") will get you something based on internal schedules major airlines maintain. Again, this isn't a contractual obligation, just a guideline. I'm cynical about airline service, too (former United FF), but I'm not going to leave miles on the table for it.
  
  – choster
  May 14 at 21:42
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @user71659 flown numerous times, never was the presence of a functional IFE system listed as one of the items I paid for on the contract.
  
  – jwenting
  May 15 at 3:36
  

  
  
  
  

 | 
show 1 more comment

4

Doubtful. You bought a plane ticket, not a ticket to a theater. On a long flight, you could argue that lack of food was a hardship. But lack of entertainment??

share|improve this answer

answered May 14 at 17:59

George MGeorge M

681110

• 
  
  
  

  
  4
  

  
  
  
  
  
  

  
  
  The IFE is advertised as part of the services provided on the flight, thus not providing the service without some form of compensation is basically false advertising. People do select airlines based on IFE, which is why they put these expensive systems in to begin with. Further, in premium classes, a bigger screen and fancy headphones are among the reasons why you pay 2x or more, and subsequently they result in better compensation.
  
  – user71659
  May 14 at 20:56
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  It is true that the BA is not legally required to provide IFE. No such guarantee will be found in the CoC or EC T&C or fare rules. That is not the same as saying BA does not, as a customer service matter, have an interest in providing some kind of compensation in the form of a voucher or frequent flyer miles. I got, I think, 2500 United miles once for my reading light not working. I'd much have preferred the light had worked, but I'd much prefer the 2500 miles over nothing.
  
  – choster
  May 14 at 21:07
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Oh sure, good customer service can sometimes get you no end of compensation. But that depends on your persuasiveness rather than any rule, much less law
  
  – George M
  May 14 at 21:27
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @GeorgeM You don't need to be "persuasive" at all. Simply stating the facts ("I was flying XX0000 on 14-May-2019 in seat 1A and the IFE was inoperative the entire flight despite the efforts of the cabin crew…") will get you something based on internal schedules major airlines maintain. Again, this isn't a contractual obligation, just a guideline. I'm cynical about airline service, too (former United FF), but I'm not going to leave miles on the table for it.
  
  – choster
  May 14 at 21:42
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @user71659 flown numerous times, never was the presence of a functional IFE system listed as one of the items I paid for on the contract.
  
  – jwenting
  May 15 at 3:36
  

  
  
  
  

 | 
show 1 more comment

Doubtful. You bought a plane ticket, not a ticket to a theater. On a long flight, you could argue that lack of food was a hardship. But lack of entertainment??

share|improve this answer

answered May 14 at 17:59

George MGeorge M

681110

share|improve this answer

answered May 14 at 17:59

George MGeorge M

681110

answered May 14 at 17:59

George MGeorge M

681110

answered May 14 at 17:59

George MGeorge M

681110

2

What airline ?

You'll probably get (received much later) a voucher of some sorts to buy from the flight store (online shopping).

That's what I got when that happened on a British Airways flight from London to Montréal.

I lost them, it wasn't that much in money anyway.

share|improve this answer

answered May 14 at 11:00

MaxMax

9,59911933

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  what were the procedures? did you rise a compliant?
  
  – user97528
  May 14 at 11:03
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I filled up some paperwork that the flight attendant gave me; received the vouchers a few weeks later, and, as I said, lost them.
  
  – Max
  May 14 at 11:12
  

  
  
  
  

add a comment | 

2

What airline ?

You'll probably get (received much later) a voucher of some sorts to buy from the flight store (online shopping).

That's what I got when that happened on a British Airways flight from London to Montréal.

I lost them, it wasn't that much in money anyway.

share|improve this answer

answered May 14 at 11:00

MaxMax

9,59911933

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  what were the procedures? did you rise a compliant?
  
  – user97528
  May 14 at 11:03
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I filled up some paperwork that the flight attendant gave me; received the vouchers a few weeks later, and, as I said, lost them.
  
  – Max
  May 14 at 11:12
  

  
  
  
  

add a comment | 

What airline ?

You'll probably get (received much later) a voucher of some sorts to buy from the flight store (online shopping).

That's what I got when that happened on a British Airways flight from London to Montréal.

I lost them, it wasn't that much in money anyway.

share|improve this answer

answered May 14 at 11:00

MaxMax

9,59911933

share|improve this answer

answered May 14 at 11:00

MaxMax

9,59911933

answered May 14 at 11:00

MaxMax

9,59911933

answered May 14 at 11:00

MaxMax

9,59911933