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0

I recently acquired fiber connection at home, but I faced an issue, every 10 minutes, the connection kinda stop and then restart. Which cause websites or any software that require internet connection to crash/wait during around 1 minute.

This is annoying. So I started investigating.

Step 1: ping command

I ran a simple ping command for few entires days:

ping -t www.google.com

The result was clear: I never saw any problem or increasing ping:

So at first as I didn't have any clue, I started asking myself if I was crazy or not, if thoses application really stuck for few secondes every 10 minutes.

They did and they still do.

---

Step 2: Using Ethernet cables

Then as I was using a Power-line communication (PLC), for a computer, and WiFi for an other one. I unpluged the PLC, desactivated the WiFi and bought a 25-meter ethernet cable running through the entire house in order to plug my computer exclusively using cables.

Nothing changed: stable ping but still some Jitter and connection that I could see but not identify.

---

Step 3: pingplotter

Then I dowloaded and installed pingplotter. Which graphs latency and packet loss between a computer and a target website or server.

The result obtained in the following:

As you can see on the image above, the ping increase slitly, but not enough to make a websote or a software disconnect itself.

The interesting part is the Jitter (ms) that appear at 6-minutes of intervals.

I'm sure this is the cause of all my stuggles.

Do you have any ideas how to fix/avoid it ? Or even what it is ? What's causing this ?

Thanks in advance !

---

FAQ

What do you mean by "Jitter" ?

slight irregular movement, variation, or unsteadiness, especially in
an electrical signal or electronic device.

networking ping latency packet-loss data-loss-prevention

share|improve this question

edited Apr 28 at 20:14

Ced

asked Apr 28 at 19:53

CedCed

1065

migrated from serverfault.com Apr 28 at 20:04

This question came from our site for system and network administrators.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  What do you mean by stop and restart? Does the Ethernet connection drop? Can you still ping Google when this happens?
  
  – Ron Trunk
  Apr 28 at 20:48
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Do you see any jitter if you ping the ISP gateway?
  
  – Ron Trunk
  Apr 28 at 20:53
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @RonTrunk The Ethernet connection is still connected and the ping to google perfectly works when this happens (see Step 1). I haven't tried to ping the ISP gateway i'll check this monday evening and give you some feedback.
  
  – Ced
  Apr 29 at 0:00
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @RonTrunk I did tests as promised. I couldn't find how to ping the ISP gateway, so I pinged both my Public IPv4 address (which I suppose is also the ISP?) and my local IP, none of them has any jitter while www.google.com does. If I can provide any more information feel free to ask me, this problem is very important to me and I feel like my post don't have enough attention.
  
  – Ced
  Apr 29 at 21:25
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  There’s very little you can do about the jitter. The Internet gives no guarantees regarding performance. 1 minute interruptions, however, should be taken up with your ISP.
  
  – Ron Trunk
  Apr 30 at 0:12
  

  
  
  
  

 | 
show 2 more comments

0

I recently acquired fiber connection at home, but I faced an issue, every 10 minutes, the connection kinda stop and then restart. Which cause websites or any software that require internet connection to crash/wait during around 1 minute.

This is annoying. So I started investigating.

Step 1: ping command

I ran a simple ping command for few entires days:

ping -t www.google.com

The result was clear: I never saw any problem or increasing ping:

So at first as I didn't have any clue, I started asking myself if I was crazy or not, if thoses application really stuck for few secondes every 10 minutes.

They did and they still do.

---

Step 2: Using Ethernet cables

Then as I was using a Power-line communication (PLC), for a computer, and WiFi for an other one. I unpluged the PLC, desactivated the WiFi and bought a 25-meter ethernet cable running through the entire house in order to plug my computer exclusively using cables.

Nothing changed: stable ping but still some Jitter and connection that I could see but not identify.

---

Step 3: pingplotter

Then I dowloaded and installed pingplotter. Which graphs latency and packet loss between a computer and a target website or server.

The result obtained in the following:

As you can see on the image above, the ping increase slitly, but not enough to make a websote or a software disconnect itself.

The interesting part is the Jitter (ms) that appear at 6-minutes of intervals.

I'm sure this is the cause of all my stuggles.

Do you have any ideas how to fix/avoid it ? Or even what it is ? What's causing this ?

Thanks in advance !

---

FAQ

What do you mean by "Jitter" ?

slight irregular movement, variation, or unsteadiness, especially in
an electrical signal or electronic device.

networking ping latency packet-loss data-loss-prevention

share|improve this question

edited Apr 28 at 20:14

Ced

asked Apr 28 at 19:53

CedCed

1065

migrated from serverfault.com Apr 28 at 20:04

This question came from our site for system and network administrators.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  What do you mean by stop and restart? Does the Ethernet connection drop? Can you still ping Google when this happens?
  
  – Ron Trunk
  Apr 28 at 20:48
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Do you see any jitter if you ping the ISP gateway?
  
  – Ron Trunk
  Apr 28 at 20:53
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @RonTrunk The Ethernet connection is still connected and the ping to google perfectly works when this happens (see Step 1). I haven't tried to ping the ISP gateway i'll check this monday evening and give you some feedback.
  
  – Ced
  Apr 29 at 0:00
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @RonTrunk I did tests as promised. I couldn't find how to ping the ISP gateway, so I pinged both my Public IPv4 address (which I suppose is also the ISP?) and my local IP, none of them has any jitter while www.google.com does. If I can provide any more information feel free to ask me, this problem is very important to me and I feel like my post don't have enough attention.
  
  – Ced
  Apr 29 at 21:25
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  There’s very little you can do about the jitter. The Internet gives no guarantees regarding performance. 1 minute interruptions, however, should be taken up with your ISP.
  
  – Ron Trunk
  Apr 30 at 0:12
  

  
  
  
  

 | 
show 2 more comments

I recently acquired fiber connection at home, but I faced an issue, every 10 minutes, the connection kinda stop and then restart. Which cause websites or any software that require internet connection to crash/wait during around 1 minute.

This is annoying. So I started investigating.

Step 1: ping command

I ran a simple ping command for few entires days:

ping -t www.google.com

The result was clear: I never saw any problem or increasing ping:

So at first as I didn't have any clue, I started asking myself if I was crazy or not, if thoses application really stuck for few secondes every 10 minutes.

They did and they still do.

---

Step 2: Using Ethernet cables

Then as I was using a Power-line communication (PLC), for a computer, and WiFi for an other one. I unpluged the PLC, desactivated the WiFi and bought a 25-meter ethernet cable running through the entire house in order to plug my computer exclusively using cables.

Nothing changed: stable ping but still some Jitter and connection that I could see but not identify.

---

Step 3: pingplotter

Then I dowloaded and installed pingplotter. Which graphs latency and packet loss between a computer and a target website or server.

The result obtained in the following:

As you can see on the image above, the ping increase slitly, but not enough to make a websote or a software disconnect itself.

The interesting part is the Jitter (ms) that appear at 6-minutes of intervals.

I'm sure this is the cause of all my stuggles.

Do you have any ideas how to fix/avoid it ? Or even what it is ? What's causing this ?

Thanks in advance !

---

FAQ

What do you mean by "Jitter" ?

slight irregular movement, variation, or unsteadiness, especially in
an electrical signal or electronic device.

networking ping latency packet-loss data-loss-prevention

share|improve this question

edited Apr 28 at 20:14

Ced

asked Apr 28 at 19:53

CedCed

1065

ping -t www.google.com

share|improve this question

edited Apr 28 at 20:14

Ced

asked Apr 28 at 19:53

CedCed

1065

share|improve this question

edited Apr 28 at 20:14

Ced

asked Apr 28 at 19:53

CedCed

1065

asked Apr 28 at 19:53

CedCed

1065

asked Apr 28 at 19:53

CedCed

1065