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Organization with administrative network can't reach our website
Hosting service with WordPress auto-installPAT users can't access website, but NAT users can?wordpress .htaccess file hackedWhen loading a wordpress site, is more CPU or RAM better?Our clients site is redirecting to a pill scammy siteCan't reach server without proxy (website down from my home)Wordpress + nginx infinite redirect loopSecurity Wordpress on IIS hosted sites.502 error when wordpress site hosted on AWS, but not Google cloudOur website is being blocked and we don't know why
.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty height:90px;width:728px;box-sizing:border-box;
Not sure if I've worded this correctly, so help me if I didn't.
I'm a web developer hosting a Wordpress website for a client (I'm not really a Wordpress expert, just trying to maintain the site while building a new one). The site is hosted on Cloudways, the DNS is managed through telenet.be (a Belgian internet company).
The site works fine, except for one organization that works with its own administrative NAT network. For some reason, they are not able to reach the site from that network.
I have checked for security plugins in the Wordpress site, blocked IPs and ports at Cloudways (hosting) and telenet (dns) level, but everything seems fine, there's also no sign of the client's IP in any access logs. When trying another site that's hosted on the same Cloudways server with the same IP however, it works fine.
I'm obviously missing something here, if someone can help me find a solution (or a way to find the actual problem) that would be much appreciated.
firewall nat wordpress
edited May 22 at 11:44
Pau Garcia
397
asked May 21 at 13:16
Rien C.Rien C.
11
add a comment |
Not sure if I've worded this correctly, so help me if I didn't.
I'm a web developer hosting a Wordpress website for a client (I'm not really a Wordpress expert, just trying to maintain the site while building a new one). The site is hosted on Cloudways, the DNS is managed through telenet.be (a Belgian internet company).
The site works fine, except for one organization that works with its own administrative NAT network. For some reason, they are not able to reach the site from that network.
I have checked for security plugins in the Wordpress site, blocked IPs and ports at Cloudways (hosting) and telenet (dns) level, but everything seems fine, there's also no sign of the client's IP in any access logs. When trying another site that's hosted on the same Cloudways server with the same IP however, it works fine.
I'm obviously missing something here, if someone can help me find a solution (or a way to find the actual problem) that would be much appreciated.
firewall nat wordpress
edited May 22 at 11:44
Pau Garcia
397
asked May 21 at 13:16
Rien C.Rien C.
11
1
Is the site's domain that of the company (or a subdomain of it)? If so, it's probably them having a separate internal DNS system. Do adig example.comfrom inside their network.
– ceejayoz
May 21 at 13:25
no, the site's domain is not that of the company trying to reach it.
– Rien C.
May 21 at 13:37
What does happen when they try? DNS error? Server error? Blocked page message?
– ceejayoz
May 21 at 19:20
add a comment |
Not sure if I've worded this correctly, so help me if I didn't.
I'm a web developer hosting a Wordpress website for a client (I'm not really a Wordpress expert, just trying to maintain the site while building a new one). The site is hosted on Cloudways, the DNS is managed through telenet.be (a Belgian internet company).
The site works fine, except for one organization that works with its own administrative NAT network. For some reason, they are not able to reach the site from that network.
I have checked for security plugins in the Wordpress site, blocked IPs and ports at Cloudways (hosting) and telenet (dns) level, but everything seems fine, there's also no sign of the client's IP in any access logs. When trying another site that's hosted on the same Cloudways server with the same IP however, it works fine.
I'm obviously missing something here, if someone can help me find a solution (or a way to find the actual problem) that would be much appreciated.
firewall nat wordpress
edited May 22 at 11:44
Pau Garcia
397
asked May 21 at 13:16
Rien C.Rien C.
11
Not sure if I've worded this correctly, so help me if I didn't.
I'm a web developer hosting a Wordpress website for a client (I'm not really a Wordpress expert, just trying to maintain the site while building a new one). The site is hosted on Cloudways, the DNS is managed through telenet.be (a Belgian internet company).
The site works fine, except for one organization that works with its own administrative NAT network. For some reason, they are not able to reach the site from that network.
I have checked for security plugins in the Wordpress site, blocked IPs and ports at Cloudways (hosting) and telenet (dns) level, but everything seems fine, there's also no sign of the client's IP in any access logs. When trying another site that's hosted on the same Cloudways server with the same IP however, it works fine.
I'm obviously missing something here, if someone can help me find a solution (or a way to find the actual problem) that would be much appreciated.
firewall nat wordpress
firewall nat wordpress
edited May 22 at 11:44
Pau Garcia
397
asked May 21 at 13:16
Rien C.Rien C.
11
edited May 22 at 11:44
Pau Garcia
397
asked May 21 at 13:16
Rien C.Rien C.
11
edited May 22 at 11:44
Pau Garcia
397
edited May 22 at 11:44
Pau Garcia
397
edited May 22 at 11:44
Pau Garcia
397
397
asked May 21 at 13:16
Rien C.Rien C.
11
asked May 21 at 13:16
Rien C.Rien C.
11
asked May 21 at 13:16
Rien C.Rien C.
11
11
1
Is the site's domain that of the company (or a subdomain of it)? If so, it's probably them having a separate internal DNS system. Do adig example.comfrom inside their network.
– ceejayoz
May 21 at 13:25
no, the site's domain is not that of the company trying to reach it.
– Rien C.
May 21 at 13:37
What does happen when they try? DNS error? Server error? Blocked page message?
– ceejayoz
May 21 at 19:20
add a comment |
1
Is the site's domain that of the company (or a subdomain of it)? If so, it's probably them having a separate internal DNS system. Do adig example.comfrom inside their network.
– ceejayoz
May 21 at 13:25
no, the site's domain is not that of the company trying to reach it.
– Rien C.
May 21 at 13:37
What does happen when they try? DNS error? Server error? Blocked page message?
– ceejayoz
May 21 at 19:20
1
1
Is the site's domain that of the company (or a subdomain of it)? If so, it's probably them having a separate internal DNS system. Do a
dig example.com from inside their network.– ceejayoz
May 21 at 13:25
Is the site's domain that of the company (or a subdomain of it)? If so, it's probably them having a separate internal DNS system. Do a
dig example.com from inside their network.– ceejayoz
May 21 at 13:25
no, the site's domain is not that of the company trying to reach it.
– Rien C.
May 21 at 13:37
no, the site's domain is not that of the company trying to reach it.
– Rien C.
May 21 at 13:37
What does happen when they try? DNS error? Server error? Blocked page message?
– ceejayoz
May 21 at 19:20
What does happen when they try? DNS error? Server error? Blocked page message?
– ceejayoz
May 21 at 19:20
add a comment |
1 Answer
1
active
oldest
votes
My bet is, the problem is on their end.
Have one of their networking guys talk to you.
Are they using a proxy?
Are they able to resolve your IP?
Can they ping it from the perimeter?
...
Good luck!
answered May 22 at 20:10
TabTwoTabTwo
194
add a comment |
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1 Answer
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1 Answer
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My bet is, the problem is on their end.
Have one of their networking guys talk to you.
Are they using a proxy?
Are they able to resolve your IP?
Can they ping it from the perimeter?
...
Good luck!
answered May 22 at 20:10
TabTwoTabTwo
194
add a comment |
My bet is, the problem is on their end.
Have one of their networking guys talk to you.
Are they using a proxy?
Are they able to resolve your IP?
Can they ping it from the perimeter?
...
Good luck!
answered May 22 at 20:10
TabTwoTabTwo
194
add a comment |
My bet is, the problem is on their end.
Have one of their networking guys talk to you.
Are they using a proxy?
Are they able to resolve your IP?
Can they ping it from the perimeter?
...
Good luck!
answered May 22 at 20:10
TabTwoTabTwo
194
My bet is, the problem is on their end.
Have one of their networking guys talk to you.
Are they using a proxy?
Are they able to resolve your IP?
Can they ping it from the perimeter?
...
Good luck!
answered May 22 at 20:10
TabTwoTabTwo
194
answered May 22 at 20:10
TabTwoTabTwo
194
answered May 22 at 20:10
TabTwoTabTwo
194
answered May 22 at 20:10
TabTwoTabTwo
194
194
add a comment |
add a comment |
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1
Is the site's domain that of the company (or a subdomain of it)? If so, it's probably them having a separate internal DNS system. Do a
dig example.comfrom inside their network.– ceejayoz
May 21 at 13:25
no, the site's domain is not that of the company trying to reach it.
– Rien C.
May 21 at 13:37
What does happen when they try? DNS error? Server error? Blocked page message?
– ceejayoz
May 21 at 19:20